Terms & Conditions




Piranha Studios Limited ("Piranha") are completely dedicated to your total satisfaction.

If you have any suggestions or comments please email us at [email protected].

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Making a purchase could not be easier. Just browse our store, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on checkout and you will be asked for a few details that we need in order to be able to satisfy the order.

When you send an order through our web site you will see an on screen confirmation that includes the order number. You should print off this screen or take a note of the order number. This will be followed by an e mail acknowledgement of your order.

It is only when your money is cleared into our account will a contract be formed and we are under an obligation to supply you with your order.

If we are unable to deliver the goods ordered by you we will contact you in order to discuss an alternative item or delayed delivery.

Shipping and handling will be specified depending on your order.

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The price includes VAT where stated at the rate ruling on the date of the VAT invoice. You will be charged the price currently shown on our web site at the date we receive your order, unless there is a delay between us receiving payment from you. If there is a long delay for payment that is down to you and not us then we reserve the right to alter the amount charged to you.

Your orders must be accompanied by full payment of the price. Payment may be made by most debit and credit cards. We do not accept payment by any other form for on line orders.

We use a payment provider to take payments from your credit and debit card. The process isn't flawless so where there are mistakes let us know as soon as possible and we will rectify them.

Overseas customers are responsible for the relevant taxes and import duties due in their country.

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We know of no documented cases of credit card fraud using our shopping system over the Internet.

All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption.

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There may be minor variations between the illustration and descriptions and the goods supplied. Lawyers call the stuff on the web an invitation to treat. Heaven knows why but basically we can't guarantee that what you see is exactly what you get but it will definitely be very close. If you are seriously unhappy with what you get please see the heading under Guarantee.

Due to our policy of continuous improvement we may well alter the specification of the stuff on the site from time to time. We wont necessarily tell you, so keep an eye out.

Due to the continual update of our web site there may be mistakes, which will be notified to you when relevant, and you will have the option to cancel your order. If there are mistakes on the web we will do our best to sort them out,

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We will attempt to dispatch your goods the following working day after we receive your order. At really busy times there may be a delay in the dispatch so bear (ha ha) with us.

Delivery of the goods will be made to the address nominated by you.

We use various agents including the good old Post Office to ensure you receive your order. If you have problems let us know so that we can make improvements.

Any claims for damage or shortages should be made, in writing, within 28 days of receipt by you of the goods.

Parcels received in bad condition should be signed for as "received damaged".

If you don't receive your parcel about 15 days after you made your order please let us know (unless dispatch is specified as longer when it should be 14 days from the time we said we would send the goods out).

Don't tell us earlier because the good old Post Office only list a parcel lost/missing/stolen 14 days after dispatch. So we can't deal with it until then.

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We guarantee your satisfaction. If you are dissatisfied with any of our products, or simply wish to return them advise us of their return and we will credit the full cost of goods provided you return the goods to us undamaged, in their original packaging within 28 days of dispatch (Excluding Post and Packing).

This does not affect your statutory rights.

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Where goods are bought on behalf of someone else, or as a present, we will be pleased to exchange such goods within 28 days, provided they are in mint condition and the receipt is produced.

This does not affect your statutory rights.

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We do not seek to exclude any liability for death or personal injury caused by the use of this website, its contents or the actions of our employees.

We have to say that 'cos of the lawyers.

We have already given you a 28 day guarantee so you can return stuff so that should be enough time to sort things out.

However we will not be liable to you for breach of contract for any amount other than the price paid by you to us.

We will not be held liable for anything that is unforeseen or amounts to a claim for economic loss.

No liability is accepted for late delivery, as time is not of the essence in this contract.

The delivery is in the hands of the Post Office, not us.

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If you need to reach us, please email us on [email protected] or via our online form. Alternatively, you can call us on 0191 224 4461 (International +44 191 224 4461) or fax us on 0191 224 4462.

You can also write to us at the following address:

Piranha Studios Limited,
Benfield Business Park,
Benfield Road,
Newcastle upon Tyne,
NE6 4NQ.
United Kingdom

Our VAT number is 733941623.

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We may collect and hold information from you for the following reasons:

Cookies may be used on this shopping site to keep track of the contents of your shopping basket once you have selected an item, and to store your details if we use a "Remember Me" option.

We also collect & store data in cookies on the message boards and we also retain a copy of your IP address to prevent abuse and obscene behaviour.

We may contact you with promotions from time to time. If you do not wish to receive these then please let us know by e-mailing [email protected].

Apart from payment information that may be passed on to credit reference agencies and your card details passing through our online payment provider and to the bank and for letting delivery companies know where to send your orders to, no information will be shared with outside organisations without your consent.

We are registered under the Data Protection Act as a data controller under reference number Z7985566.

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This contract is subject to the law of England and Wales.

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You can use this site for browsing the bears and other goods we have on offer and purchasing goods online.

The copyright in this web site and the images that you see on this website are owned by Piranha.

So that means you cannot download content(other than permitted by law for using the site for its intended purpose), make screenshots or copy the imagery, layout or otherwise interfere with this site and its contents.

If you want to use anything, you will need our permission before you do so. If you want permission please contact [email protected].

We want to ensure that our reputation is protected so we will need to approve your intended use them before you start.

If you do not have our permission, on your head be it. Don't be annoyed if we bring in our legal eagles.

You have been warned!

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If you wish to link to the PornstarBears web site you may do so as long as you have our permission and as long as you link directly to the home page at pornstarbears.com . You may not deep link into the site.

If you want permission please contact [email protected].

If we do allow you to link to our web site we do not guarantee that it will be available 24/7 so don't be disappointed if it isn't there all the time. We may be maintaining the site for instance.

If you do link to us then, by doing so, you agree to indemnify us for any action taken against us as a result of the content of your site.

If we find that your site is unacceptable to us for any reason we will tell you to remove the link. Unacceptable is to us and not to you.

If we don't want to be associated with you for any reason then you have to accept that. If you don't we have our own legal eagle and we will put him on to it.

You agree by linking to indemnify us for the use of the link by you. If you do anything which affects our business, affects the validity of our intellectual property rights, impinges upon our reputation, does not comply with the law wherever you are, then we will ask you to take down the link.

In addition you may well have to compensate us for any loss or damage, which has arisen by your misuse of the link.

By linking to our site you agree to be bound by these terms and conditions.

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